The #1 Agency for Intercom

Intercom certified partner

Intercom Implementation & Consultancy Services

Build better relationships thanks to our best-in-class Partner Services


Strategy Session
  • Technical Setup: Intercom installation & basic workspace configuration
  • + 2 flexible hours for :
  • - Team training / onboarding
  • - Ongoing consultation
  • - Setup of intercom features (Bots, Product Tours, etc.)


+32 flexible hours for :
  • - Intercom feature set-up: Inbox Automation, Bots, Product Tours, Help Center
  • - Ongoing consultation / training tailored to requirements


Long-term collaboration
  • - Intercom feature set-up: Inbox Automation, Bots, Product Tours, Help Center
  • - Advanced configuration/ light custom integration :
  • e.g. integration with partner apps, CRM integration, custom data attributes

Custom Application Development

Intercom App store

Get your app listed on the Intercom App Store

We build apps for the Intercom Messenger and for your Inbox to improve your customer support and marketing activities.

We can display all the necessary information about your customer profiles and orders from various data providers, starting from your own CRM.

Custom development projects are scoped on a project-by-project basis and involve the following steps:  project scoping, precise time estimate, development roadmap, product design, development, testing and optimization.

The services provided within the allocated service hours per package will be tailored to your needs.

Intercom recommends OpenGraphy as Service Partner

JUNE 2020

From advanced set up to custom application development, choose OpenGraphy as your Intercom Preferred Marketing Developer

Intercom is the Conversational Relationship Platform that helps businesses build better customer relationships. Intercom’s Messenger enables personal, conversational experiences between businesses and customers, and its accompanying management tools and automation provide personalized customer interactions that are efficiently managed across channels.

Advanced Intercom configuration & app integration

We help you integrate the following tools in your Workspace. Display key information in the sidebar of your Inbox and synchro your data in both directions with your third-party apps.

Intercom case studies

Shopify allows only one shop synchronization per workspace. We have built plugins to help you manage your users from Multiple Shopify country in a single Workspace. We can develop a custom order status app to help you deal with the most common questions from your customers directly in your bots.

We configure your connection with your Salesforce instance.
We synchronize your required fields with Intercom so that you can effectively create leads, contacts, cases and accounts right from the Inbox or from your custom bots.
We also help you push prospects through the Salesforce API to Pardot. 
To comply with GDRP requirements, we help you migrate your Intercom data from US to EU. 
From front-end configuration to API custom import, we don’t miss a single feature to replicate.
We review your Intercom Workspace and deploy best practices to improve your customer support and marketing acquisition KPIs (From Csat to lead conversion rate)
Whether your want to connect to your custom backend or to a third-party app (Datawarehouse, CRM, Carriers, BI Tools), we can make it happen thanks to our 5-year expertise in Intercom development and 20-year experience in API development.
We help you import all your Zendesk tickets and help center articles to your Intercom Workspace using custom objects.

Cancel, refund, prorata refund orders from your Stripe-powered e-commerce shop

Connect Analytics to your datawarehouse and show the performance of your support team.

There are several reasons when you may consider using multiple workspaces: GDPR, Languages, White label, Brand umbrellas, etc.

We help you determine which cost-effective solution to adopt.


We’re proud to be part of the Intercom Service Partner Program and help industry leaders grow with our best-in-class marketing developers.

Antoine Gounel

CEO @OpenGraphy

Agency references

The following brands & publishers are collaborating with OpenGraphy to create websites and content, optimize their customer relationships, engagement and conversions.

Boost your support & marketing activities with the best Intercom integration solutions for your business

Share your Intercom challenges with our Intercom Consultants. Get exclusive access to Intercom’s tools and expertise via OpenGraphy.