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The #1 Agency for Intercom

Intercom certified partner

Intercom Implementation & Consultancy Services

Build better relationships thanks to our best-in-class Partner Services

Configure

Strategy Session
  • Technical Setup: Intercom installation & basic workspace configuration
  • + 2 flexible hours for :
  • - Team training / onboarding
  • - Ongoing consultation
  • - Setup of intercom features (Bots, Product Tours, etc.)
8 hours

Build

+32 flexible hours for :
  • - Intercom feature set-up: Inbox Automation, Bots, Product Tours, Help Center
  • - Ongoing consultation / training tailored to requirements
  •  
  •  
  •  
  •  
40 hours

Grow

Long-term collaboration
  • - Intercom feature set-up: Inbox Automation, Bots, Product Tours, Help Center
  • - Advanced configuration/ light custom integration :
  • e.g. integration with partner apps, CRM integration, custom data attributes
  •  
Monthly
Popular

Custom Application Development

Intercom App store

Get your app listed on the Intercom App Store

We build apps for the Intercom Messenger and for your Inbox to improve your customer support and marketing activities.

We can display all the necessary information about your customer profiles and orders from various data providers, starting from your own CRM.

Open chat

Custom development projects are scoped on a project-by-project basis and involve the following steps:  project scoping, precise time estimate, development roadmap, product design, development, testing and optimization.

The services provided within the allocated service hours per package will be tailored to your needs.

Intercom recommends OpenGraphy as Service Partner

JUNE 2020

From advanced set up to custom application development, choose OpenGraphy as your Intercom Preferred Marketing Developer

Intercom is the Conversational Relationship Platform that helps businesses build better customer relationships. Intercom’s Messenger enables personal, conversational experiences between businesses and customers, and its accompanying management tools and automation provide personalized customer interactions that are efficiently managed across channels.

Advanced Intercom configuration & app integration

We help you integrate the following tools in your Workspace. Display key information in the sidebar of your Inbox and synchro your data in both directions with your third-party apps.

Intercom case studies

Shopify allows only one shop synchronization per workspace. We have built plugins to help you manage your users from Multiple Shopify country in a single Workspace. We can develop a custom order status app to help you deal with the most common questions from your customers directly in your bots.

We configure your connection with your Salesforce instance.
We synchronize your required fields with Intercom so that you can effectively create leads, contacts, cases and accounts right from the Inbox or from your custom bots.
We also help you push prospects through the Salesforce API to Pardot. 
To comply with GDRP requirements, we help you migrate your Intercom data from US to EU. 
From front-end configuration to API custom import, we don’t miss a single feature to replicate.
We review your Intercom Workspace and deploy best practices to improve your customer support and marketing acquisition KPIs (From Csat to lead conversion rate)
Whether your want to connect to your custom backend or to a third-party app (Datawarehouse, CRM, Carriers, BI Tools), we can make it happen thanks to our 5-year expertise in Intercom development and 20-year experience in API development.
We help you import all your Zendesk tickets and help center articles to your Intercom Workspace using custom objects.

Cancel, refund, prorata refund orders from your Stripe-powered e-commerce shop

Connect Analytics to your datawarehouse and show the performance of your support team.

There are several reasons when you may consider using multiple workspaces: GDPR, Languages, White label, Brand umbrellas, etc.

We help you determine which cost-effective solution to adopt.

 

We are very happy with the help we received when moving CRM Platform
Emil Franzén
Emil FranzénCustomer service manager
At Pennylane, we were recently able to work with Opengraphy on an Intercom data migration. A project that was not simple but well carried out, a big thank you to the whole team for your great professionalism and responsiveness, and especially to Aurel and Michael!
Gabriel Matar
Gabriel MatarBusiness Operations
Thank you to OpenGraphy for successfully supporting us in our advanced Intercom configuration challenges and API solutions.
Gaëtan beaurepere
Gaëtan beaurepereCustomer channels and platform
We’re proud to be part of the Intercom Service Partner Program and help industry leaders grow with our best-in-class marketing developers.
Antoine Gounel
Antoine GounelCEO @OpenGraphy
Throughout our project, they were always professional and thoughtful about hours spent. Their support was spot-on and were always there to fix things fast and keep the project running. If you need intercom expertise I wouldn't hesitate to recommend Open Graphy and would gladly work with them again in the future.
John Chiero
John ChieroVP of Operations @AppHub
Your help throughout our custom bot journey and Intercom optimisation has been fantastic and very insightful. Without your expertise, we would have been very lost. Your sessions were a turning point for how we’ll be working moving forward in our CE teams at MPB.
Rory BELL
Rory BELLCustomer Experience @ MPB

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